This Privacy Policy describes how q444 ("we", "us", "our") collects, uses, stores, and protects the personal information of members and visitors who use the q444 platform at q444.click. It applies to all services provided by q444, including sports betting, slots, crash games, and all associated account and payment functions.
At q444, we are committed to handling your personal data with care and respect. Every Pakistani member who uses our platform trusts us with their information, and we take that trust seriously. We collect only what we genuinely need, we store it securely, we never sell it, and we give you meaningful control over it at every stage.
This policy is written in plain English. It is not a document designed to confuse or bury important information in dense legal language. We want every q444 member in Pakistan to be able to read it, understand it, and feel confident about how their information is handled.
Effective Date: This Privacy Policy was last updated in July 2025. q444 will notify registered members of any material changes via the registered email address and through a notification on the platform at login. Continued use of q444 after any update constitutes acceptance of the revised policy.
This Privacy Policy should be read alongside the q444 Terms and Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with q444.
q444 collects personal data in several categories depending on how you interact with the platform. We only collect what is genuinely necessary for the purposes described in this policy.
2.1 Registration Data
When you create an account at q444, we collect the following information:
- Full legal name as it appears on your CNIC or other valid identity document.
- Date of birth (for age verification purposes).
- Pakistani mobile phone number.
- Email address.
- A username and password of your choosing.
- City and province of residence.
2.2 Identity Verification Data
To comply with anti-money laundering and know-your-customer obligations, q444 may request:
- A copy of your CNIC (Computerised National Identity Card) or valid Pakistani passport.
- A recent utility bill, bank statement, or other proof of address.
- A screenshot or statement confirming ownership of your registered payment method (Easypaisa, JazzCash, bank account, or card).
- A selfie or identity document photograph for liveness verification.
2.3 Financial Transaction Data
- Deposit and withdrawal transaction history including amounts, dates, and payment method identifiers.
- Mobile wallet identifiers (Easypaisa or JazzCash account numbers, masked for security).
- Bank account or card information, stored in tokenised form only – q444 does not store full card numbers.
2.4 Gaming and Betting Activity Data
- Bet history including sport, market, stake, odds, and outcome.
- Slot and crash game session history including game title, bet amounts, and results.
- Account balance, bonus balances, and VIP Club tier history.
2.5 Technical Data
- IP address at login and at the time of transactions.
- Device type, operating system, and browser version.
- Session timestamps and duration.
- Cookies and similar tracking technologies (see Section 7).
Minimisation Principle: q444 applies data minimisation as a core principle. We do not collect data speculatively. Every category of data we collect has a specific, documented purpose. If a purpose ceases to exist, the associated data is deleted or anonymised within the retention periods described in Section 8.
| Data Category | Examples | Purpose | Retention |
|---|---|---|---|
| Registration | Name, DOB, email, mobile | Account creation, age verification | Life of account + 5 years |
| KYC/Identity | CNIC copy, address proof | AML compliance, fraud prevention | 7 years post-account closure |
| Financial | Transaction history, wallet IDs | Payment processing, AML | 7 years (regulatory) |
| Gaming Activity | Bet history, game logs | Service delivery, disputes, RG | 2 years active + 3 years |
| Technical | IP, device, session | Security, fraud detection | 12 months rolling |
| Cookies | Session cookies, analytics | Platform performance, personalisation | Per cookie type (see Sec. 7) |
q444 collects your personal information through the following channels:
- Directly from you: When you complete the registration form, fill in KYC verification documents, contact our support team, update your account settings, or respond to a promotion.
- Automatically through platform use: Technical data including IP addresses, device information, and session logs are collected automatically whenever you interact with q444's platform, whether via web browser or mobile interface.
- From payment providers: When you make a deposit or request a withdrawal, your payment provider (Easypaisa, JazzCash, your bank, or your card network) transmits transaction confirmation data to q444 for reconciliation purposes.
- From identity verification partners: q444 uses third-party KYC service providers to verify identity documents. These partners transmit a verification result and relevant extracted data back to q444 in accordance with their own privacy practices.
- From cookies and similar technologies: As described in Section 7, q444 uses cookies to collect data about how members navigate and use the platform.
q444 uses the personal data we collect for the following purposes:
4.1 Account Management & Service Delivery
The most fundamental use of your data is to provide you with the q444 service. This includes creating and managing your account, processing deposits and withdrawals in PKR, settling your bets and game outcomes, calculating and crediting your VIP Club cashback, and delivering customer support when you need it.
4.2 Identity Verification & Fraud Prevention
q444 verifies member identities to prevent underage gambling, to comply with anti-money laundering regulations, and to detect and prevent fraud. This includes cross-checking registration data against identity documents, monitoring transaction patterns for suspicious activity, and sharing required information with payment processors and regulatory bodies where legally obligated.
4.3 Responsible Gaming
q444 uses gaming activity data to monitor member behaviour for signs of problematic gambling patterns. This includes automated threshold alerts for rapid or unusual betting patterns, tracking use of self-exclusion and deposit limit tools, and enabling our support team to proactively reach out to members who may benefit from responsible gaming assistance.
4.4 Marketing & Communications
Where you have given consent, q444 may use your email address or mobile number to send you information about promotions, new game launches, enhanced odds offers, and PSL-specific campaigns. You can withdraw marketing consent at any time from your account settings or by contacting support at support@q444.click. Withdrawal of marketing consent does not affect your ability to use q444's services.
4.5 Platform Improvement
Aggregated and anonymised data from member interactions helps q444 improve the platform, optimise page load times, identify technical issues, and develop new features. No individual can be identified from data used for this purpose.
Pakistani Market Context: q444 uses your city and province data to personalise cricket betting content, show you relevant PSL team promotions, and ensure that payment method suggestions reflect the options most commonly used in your region of Pakistan.
q444 processes personal data on the following legal bases:
- Contractual necessity: Processing your registration data, financial transactions, and gaming activity is necessary to fulfil the contract between q444 and you as a member. Without this data, we cannot provide the service.
- Legal obligation: Identity verification, transaction record-keeping, and certain data-sharing with regulatory authorities are required by applicable anti-money laundering, financial crime prevention, and responsible gaming regulations.
- Legitimate interest: Fraud prevention, platform security monitoring, and aggregated analytics are carried out on the basis of q444's legitimate interest in protecting members and operating a secure platform, where those interests are not overridden by your rights.
- Consent: Marketing communications are sent only where you have given explicit consent. You retain the right to withdraw this consent at any time.
q444 does not sell your personal data to any third party under any circumstances. We share your data only in the limited circumstances described below.
6.1 Payment Processors
When you deposit or withdraw, we share the minimum necessary information with your chosen payment provider – Easypaisa, JazzCash, NayaPay, SadaPay, your bank via IBFT, or your card network – to process the transaction. These providers are obligated to process your data only for the purpose of completing the transaction.
6.2 Identity Verification Partners
q444 uses reputable third-party KYC providers to verify identity documents. Your document images and extracted identity data are shared with these partners solely for the purpose of verification. Verified data is returned to q444; document images are not retained by q444 beyond the verification process.
6.3 Game Providers
Slot and crash game providers such as Pragmatic Play and Play'n GO receive session identifiers (not personal names or payment details) to deliver their games through q444's platform. Game history is managed by q444 on behalf of members.
6.4 Regulatory & Legal Authorities
q444 will share data with relevant authorities where required to do so by applicable law, court order, or regulatory direction. This includes reporting suspicious financial activity as required under anti-money laundering obligations.
All third parties with whom q444 shares data are bound by contractual data processing agreements that require them to handle your data securely and only for the specified purpose. q444 conducts periodic reviews of third-party data handling practices.
q444 uses cookies and similar technologies on its platform. A cookie is a small text file stored on your device that helps the platform remember information about your session and preferences.
7.1 Types of Cookies Used
- Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
- Performance cookies: Used to collect anonymous data about how pages are used, which sections are most visited, and where technical errors occur. This data helps q444 improve the platform experience for all Pakistani members.
- Functional cookies: Remember your preferences such as preferred language, previously selected payment method, and sports filter settings so you do not have to re-enter them on each visit.
- Marketing cookies: Used only where you have given consent, to understand which promotions and content types are most relevant to you. These are never used to build profiles sold to third parties.
7.2 Managing Cookies
You can control non-essential cookies through your browser settings. Most browsers allow you to view, block, and delete cookies through the browser's settings or privacy menu. Blocking essential cookies will prevent the q444 platform from functioning correctly. Blocking performance and marketing cookies will not affect your ability to bet, deposit, or withdraw.
q444 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law.
- Active account data (registration, gaming activity, transaction history) is retained for the duration of your membership and for up to five years after account closure.
- KYC and identity verification documents are retained for a minimum of seven years after account closure to satisfy anti-money laundering record-keeping requirements.
- Financial transaction records are retained for seven years following the date of the transaction, in line with financial record-keeping standards.
- Technical and log data (IP addresses, session logs) is retained on a rolling 12-month basis and then deleted or fully anonymised.
- Marketing consent records are retained for the period during which consent is active, plus three years after withdrawal of consent as evidence of the consent history.
Where data is no longer needed, q444 either deletes it securely or anonymises it so that it can no longer be associated with any individual. Anonymised data may be retained indefinitely for aggregate analysis purposes.
q444 implements a layered approach to data security. The measures we take include:
- SSL/TLS encryption: All data transmitted between your device and the q444 platform is encrypted using industry-standard TLS. The padlock icon in your browser confirms this connection is active.
- Encryption at rest: Sensitive data including identity documents and payment credentials is stored in encrypted form on q444's servers.
- Access controls: Access to member data within q444's internal systems is restricted on a strict need-to-know basis. Customer support agents can view account details necessary to assist you but cannot view full payment credentials or document images.
- Two-factor authentication: q444 offers two-factor authentication for all member accounts and strongly recommends its use, particularly for accounts with significant balance or VIP Club status.
- Regular security audits: q444's infrastructure and data handling practices are reviewed regularly by internal security teams and periodic external audits.
- Breach response: In the event of a data breach that poses a risk to member rights and freedoms, q444 will notify affected members and relevant authorities within 72 hours of becoming aware of the breach.
Your Role in Security: q444 cannot protect your account if your password or login details are shared with others. Use a strong, unique password for your q444 account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact us immediately at support@q444.click.
As a q444 member, you have meaningful rights over your personal data. These rights can be exercised by contacting q444 support at support@q444.click. q444 will respond to all data rights requests within 30 days.
Request a copy of all personal data q444 holds about you. We will provide this in a portable, readable format.
Request correction of any inaccurate data q444 holds about you, including registration details and contact information.
Request deletion of your personal data. Note that regulatory retention requirements may prevent deletion of certain financial and KYC records.
Request that q444 restrict processing of your data in certain circumstances, for example while a rectification request is being processed.
Receive your personal data in a structured, machine-readable format to transfer to another service provider where technically feasible.
Object to processing based on legitimate interest or to direct marketing at any time. We will cease that specific processing unless compelling grounds override your objection.
q444 does not knowingly collect personal data from any individual under the age of 18. The platform is strictly for adults, and robust age verification measures are applied to every registration.
If q444 discovers that personal data has been collected from a minor, that account will be closed immediately, all data will be deleted, and any deposits will be returned to the payment source. q444 will not retain data from a minor's account beyond what is necessary to complete the account closure and refund process.
Parents or guardians who believe their child has registered at q444 should contact us immediately at support@q444.click. We will prioritise these cases and aim to resolve them within 24 hours.
q444 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy.
- Send a notification to your registered email address summarising the key changes.
- Display a prominent notice on the q444 platform the next time you log in.
We encourage you to review this Privacy Policy periodically, particularly before making significant deposits or transactions. If you continue to use q444 after the effective date of any updated policy, you are confirming your acceptance of the changes.
If you do not agree with any change to this Privacy Policy, you are entitled to close your account. Any real-money balance will be returned to your registered payment method upon closure.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how q444 handles your personal data, please contact us through any of the following channels:
- Email: support@q444.click – clearly mark data-related queries with "Privacy Request" in the subject line for fastest routing.
- Live Chat: Available 24/7 directly within the q444 platform.
- WhatsApp: Available for VIP Club Diamond and Elite members for urgent account matters.
q444 will acknowledge all data rights requests within 48 hours and aim to resolve them fully within 30 days. Complex requests may take longer; in such cases, we will notify you of the expected timeline.
If you are not satisfied with q444's response to a privacy concern, you have the right to raise the matter with the relevant data protection authority in Pakistan. q444 will cooperate fully with any such investigation.
Our Privacy Commitments
Data Never Sold
Your personal information is never sold, rented, or traded to any third party for commercial purposes. This is an absolute commitment at q444 – not a conditional promise.
Encrypted Everywhere
All data transmitted to and from q444 is encrypted using TLS. Sensitive data at rest – including KYC documents and payment credentials – is stored in encrypted form on secured servers.
You Stay in Control
Access your data, correct it, restrict it, or request deletion – all through a single email to support@q444.click. Your rights over your data are real and exercisable, not theoretical.